EN
PT
ESTerms and Conditions of Sale
1. SCOPE OF APPLICATION
These General Terms and Conditions of Sale exclusively govern the contractual relationship between the customer, as a user of the online platform, and PPT Peças.
Browsing the platform, as well as purchasing any product through it, implies acceptance of these General Terms and Conditions of Sale.
PPT Peças reserves the right to amend these terms and conditions without prior notice and undertakes to publish any changes on www.pptpecas.com.
2. CONTENT AND PRICES
The prices displayed on our platform are shown in euros and include applicable taxes and charges. Depending on the purchase and shipping options selected, transport costs shall be borne by the customer and added to the final order amount.
Despite our efforts when entering and maintaining website content, PPT shall not be held responsible for errors in prices, technical information or product descriptions displayed on the online platform.
When an order is prepared, PPT Peças checks the prices of all products ordered. If the price of a product does not correspond to the stated price, the customer will be notified and may choose either to pay the difference or cancel the order without any penalty.
3. SHIPPING COSTS
Depending on the purchase and shipping options selected, transport costs shall be borne by the customer and added to the final order amount.
This service requires someone to be present to receive the delivery. If delivery cannot be completed for this reason, an additional cost will be charged to the customer for scheduling a new delivery attempt. This amount will be equal to the original shipping cost.
This delivery service is available on business days only.
Upon receipt, all goods must be checked at the time of delivery. If there is visible damage to the outside of the packaging, the order should be refused without being opened, and the relevant reservations or observations must be recorded accurately.
If damage or shortages are not recorded by means of precise, complete, dated and signed reservations on the delivery document, neither PPT nor the carrier shall be held responsible for damage to or loss of unchecked goods.
The recipient’s signature, as well as any reproduction thereof, constitutes proof of delivery of the order, and both parties acknowledge that such signature has the same evidential value as a traditional handwritten signature on paper.
Any proof of delivery must be requested by the customer from our carrier.
For further information on shipping costs, please refer to: Shipping Costs.
4. AVAILABILITY AND DELIVERY
Peças Lda. undertakes to comply with the estimated delivery times for an order, provided that the relevant products are available in stock.
The average delivery time for an order, after registration and receipt of the corresponding payment, is 5 (five) business days. However, depending on the availability of certain products, PPT Peças may not be able to guarantee delivery within the intended timeframe.
Any delay in relation to the estimated delivery time shall not give rise to any right to compensation.
All shipments will be made on business days only, excluding weekends and public holidays.
5. CANCELLATIONS AND RETURNS
Failure to pay for an order within 3 (three) days following the date on which it was placed will result in its cancellation.
The customer may cancel an order while it is still being processed without any penalty. To do so, the customer must send an email to exemplo@email.com stating their intention to cancel and indicating the relevant order number.
From the date of receipt of the order, the customer may exercise the statutory right of withdrawal in accordance with the applicable legal provisions set out below, in particular Decree-Law No. 24/2014 of 14 February.
The customer is entitled to exercise the right of withdrawal within a maximum period of 14 days from:
a) The day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods, in the case of sales contracts; or:
I. The day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the last item, where several goods are ordered by the consumer in a single order and delivered separately;
II. The day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the last lot or item, where the goods consist of several lots or items;
III. The day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the first item, in the case of contracts for the regular delivery of goods over a specified period.
In order to exercise the right of withdrawal, the customer must inform PPT Peças of the decision to withdraw from the contract by means of an unequivocal statement, for example by letter sent by post, email or fax.
The customer may also complete the withdrawal form (RMA) or submit any other unequivocal statement of withdrawal through our website at www.pptpecas.com.
To comply with the withdrawal period, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent to PPT Peças before the withdrawal period expires.
In the event that the customer exercises the right of withdrawal, all payments received will be refunded, including delivery costs, except for any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery option offered by us.
The refund will be made without undue delay and, in any event, no later than 14 days from the date on which PPT Peças is informed of the decision to withdraw from the contract.
PPT Peças will issue the refund using the same means of payment used by the customer for the original transaction, unless expressly agreed otherwise by the customer. In any event, the customer will not incur any fees as a result of such refund.
PPT Peças may withhold the refund until the returned goods have been received or until the customer provides proof that the goods have been sent back, whichever occurs first.
The refund will only be processed after the condition of the product has been checked.
All costs associated with returning the goods as a result of exercising the right of withdrawal must be borne entirely by the customer, as well as handling charges corresponding to 15% of the value of the goods.
The customer shall be liable for any depreciation in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
There is no right of withdrawal in the following cases:
Supply of goods made to the consumer’s specifications or clearly personalised;
Supply of goods which, after delivery and by their nature, become inseparably mixed with other items.
For returns, products will only be accepted under the following conditions:
The goods must not have been installed or used;
The packaging must remain strictly intact, as originally supplied;
Returned goods must not show any type of damage;
Exchanges or returns of batteries are not accepted, except in the event of lack of conformity;
Used items will not be accepted.
How to return an item:
After contacting PPT Peças in advance and receiving the relevant return instructions, the customer may send the item, properly packaged and in its original packaging, to the following address:
PPT Peças
Rua Costa Soares, Lote 14
Dume, Braga
4700-001
Portugal
All items will be inspected upon arrival at our premises, and only items that comply with the return conditions will be accepted for exchange or return.
The customer must return the goods without undue delay and no later than 14 days from the date on which PPT was informed of the decision to withdraw from the contract.
The deadline shall be deemed to have been met if the customer returns the goods before the 14-day period has expired.
If the return is rejected due to failure to comply with the return conditions, collection of the goods will be the customer’s responsibility. The customer will have a maximum period of 15 business days to collect the goods.
After this period, the goods will be considered abandoned.
6. WARRANTY AND COMPLAINTS
Complaints:
Complaints will only be accepted following inspection by our technical department and must be accompanied by a copy of the invoice. The claim will then be submitted to the product manufacturer for assessment.
If the complaint is accepted by the manufacturer, we will proceed in accordance with the provisions set out below.
Warranty:
All products are covered by the manufacturer’s warranty against defects attributable to manufacturing.
Warranty rights must be exercised within 6 months after notification of the defect, and such notification must never take place more than 2 years after the date of purchase.
Whenever such a situation occurs, the product will be inspected and, following approval by the manufacturer, replaced free of charge, except in the event of stock shortages, in which case the supplier may require a longer period.
The warranties do not include payment of compensation or any other expenses arising from malfunction, use, application or installation of products represented by our company.
Warranty Exclusions:
Normal wear and tear of the product;
Defects caused by improper handling;
The limited warranty does not cover defects caused by the product being used together with, or connected to, any other product or accessory, or being used for a purpose other than that for which it was designed;
This warranty shall not apply if the product has been opened, modified or repaired by any party other than the manufacturer, or if it has been repaired using unauthorised parts, or if the product’s serial number is illegible;
The warranty shall not apply where the product is intended for competition use.
The limited warranty does not affect the customer’s mandatory statutory rights, as established by national legislation relating to consumer goods, where applicable (Decree-Law No. 67/03 of 8 April).
How to make a warranty claim:
To make a warranty claim, the customer must contact PPT Peças and explain the situation in detail, indicating the corresponding invoice number.
A response will then be provided and, if it is necessary to activate the warranty, the product must be properly packaged and sent to the following address:
PPT Peças
Rua Costa Soares, Lote 14
Dume, Braga
4700-001
Portugal
All items will be inspected upon arrival at our premises and only those that comply with the conditions referred to above will be accepted under warranty.
If a warranty claim is rejected due to failure to comply with the warranty conditions, collection of the goods will be the customer’s responsibility. The customer will have a maximum period of 15 business days to collect the goods.
After this period, the goods will be considered abandoned.
7. INTELLECTUAL PROPERTY RIGHTS
All rights, including intellectual property rights, as well as the content contained in our databases, are owned by PPT, have been authorised for use by PPT or are used in accordance with the legislation in force applicable to the rights holder.
It is prohibited to copy, adapt, reproduce, modify, publish or distribute any image or text appearing on the website for commercial purposes without the prior written authorisation of PPT Peças or the relevant rights holder.
8. OBLIGATIONS OF CUSTOMERS AND USERS
The customer/user must comply with and respect the conditions set out below:
I. Never disclose their password to third parties;
II. Not use false identities;
III. Provide accurate personal details and addresses.
The customer is responsible for the accuracy of the information provided to PPT Peças.
PPT Peças accepts no liability for any delay or inability to process an order resulting from insufficient or incorrect information provided by the customer.
Use of this website is subject to the terms of use established by PPT Peças.
PPT Peças reserves the right to delete the account of any user who engages in any of the situations described above.
9. PRIVACY POLICY
Pursuant to Law No. 67/98 of 26 October on the Protection of Personal Data, PPT Peças informs customers that the processing of personal data collected through its online platform is intended solely for order processing, communication with customers, handling requests for information, dealing with possible complaints, statistical analysis and its use for direct marketing purposes.
If the customer chooses to register on the website, the customer authorises PPT Peças to send information about products and services that we believe may be of interest.
All customers have the right to access, rectify, cancel and object to the processing of their data.
Accordingly, customers may at any time request to be removed from the PPT Peças database by exercising this right through the following means:
Email:
geral@pptpecas.com
Postal address:
PPT Peças
Rua Costa Soares, Lote 14
Dume, Braga
4700-001
Portugal
10. HOW TO ORDER ONLINE
To place an order online, the customer must first register on the platform and provide all the requested information.
Once registered, the customer simply needs to add the desired products and quantities to the shopping cart.
After completing the selection, the customer must select “Checkout” and follow all the steps relating to shipping and the chosen payment method.
